Shipping Information

FREE SHIPPING ON ORDERS OVER $50*

If you do not see a free shipping option, this is likely because your order is under $100 AND includes items that weigh over one pound (like the Berkey Water Filter Systems). In this event, you'll incur an additional shipping charge and will not receive free shipping. You'll have to make your order over $100 to receive free shipping on any orders that qualify.

*INTERNATIONAL ORDERS EXCLUDED 



SHIPPING POLICY

Shipment processing time

We strive to ship orders the same day, however, we are a small business and during high volume order days, it is possible there might be a one-day delay in processing.

Packed orders are picked up from our office daily at 3:30PM by USPS on Monday - Friday.

Any international orders should expect 2-5 days of processing based on the complexity of the order.

We process orders directly from our in-house apothecary, and there are times where certain products are out of stock. Processing time may vary 1-2 days if multiple items in your order are out of stock. Please check your invoice and packing slip upon arrival if you are missing a product for updated information.

If you have further questions, please contact our shipping team at purchasing@optionsnaturopathic.com OR call 216.707.9137 ext. 3

 

Shipping Rates and Delivery Estimates

Shipping charges for each order will be calculated and displayed at checkout based on weight.

For local order pickups, you will receive an email notification or call once we have your order ready for pickup.

For international orders, arrival time and cost varies based on many factors such as customs, harmonization codes, and product availability.


Shipment Confirmation and Order Tracking

You will receive an order confirmation and order tracking directly to your email, but please feel free to contact our shipping team at purchasing@optionsnaturopathic.com OR call at 216.707.9137 ext. 3 with any questions.



INTERNATIONAL SHIPPING POLICY

In purchasing orders that are shipping out of the United States, international customers automatically agree to accept full responsibility for any lost, stolen, or damaged items being shipped internationally. Options Naturopathic Clinic will NOT refund you for any of the above circumstances or for any shipping fees paid for these items. If any customs fees are required, it is fully liable to the customer to pay any additional fees.


 

ORDER ISSUES, DAMAGED, OR DEFECTIVE ITEMS

We ask that all orders be inspected upon delivery. If your order arrives damaged, defective, incorrect, or inconsistent with the product description, please contact us promptly and provide clear photo documentation of the issue before requesting a refund or replacement.

Photo documentation is required so we can verify the condition of the item at the time of delivery and determine whether the issue occurred during fulfillment or shipping. Without this documentation, we are unable to confirm the origin of the issue, and refund or replacement requests may not be approved.

This policy applies to, but is not limited to:

  • Items damaged in transit

  • Defective products

  • Incorrect or missing items

  • Products that do not match the listed description or specifications

Requests submitted without adequate documentation, or after a product has been used or altered, may not be eligible for a refund or replacement. We reserve the right to evaluate each request on a case-by-case basis in accordance with our policies.

 

REFUNDS/RETURNS POLICY

All sales through Options Naturopathic Clinic are final. We do not accept returns or exchanges on any products.

However, if an order arrives damaged during transit, we may, at our discretion, offer a replacement or refund for the affected item. To be eligible for review, customers must contact us promptly and provide clear photo documentation demonstrating the damage upon delivery.

Without adequate documentation, we are unable to verify whether damage occurred during shipping, and requests for refunds or replacements may not be approved. Items that have been used, altered, or damaged after delivery are not eligible for replacement or refund.

All refund or replacement requests are evaluated on a case-by-case basis in accordance with our policies.

 

ORDER QUESTIONS & SUPPORT

If you have order questions, order issues, need tracking information, or need to add an item to your order, please contact:

Ziona Marizette
purchasing@optionsnaturopathic.com
216.707.9137 ext. 3

Didn't find the product you were looking for?

We are deeply committed to serving our community with the highest quality products available. Every item we carry is selected with intention, rigorous sourcing standards, and respect for the intelligence of the body.

If you are seeking a product we do not currently offer, we warmly invite you to reach out. We are happy to explore special orders and conduct thorough research to identify options that meet our standards for purity, sourcing integrity, and quality assurance. Your needs matter to us, and we are honored to support you in finding what best serves your health and vitality.