*If you do not see a free shipping option, this is likely because your order is under $100 AND includes items that weigh over one pound (like the Berkey Water Filter Systems), you'll incur an additional shipping charge and will not receive free shipping. In this scenario, you'll have to make your order over $100 to receive free shipping.
ORDER ISSUES? Please Contact Us
Should you have any order questions, order issues, need tracking information OR need to add something onto your order - please contact Isabella at email@example.com OR call her at 216.707.9137 ext. 103
Shipment processing time
We strive to ship orders the same day, however, we are a small business and during high volume order days, it is possible there might be a day delay in processing.
All orders are picked up from our office daily by USPS on Monday - Friday. To ensure your order ships the same day, please order by 3:30 PM EST. All orders placed after 3:30 PM EST will get picked up by USPS the next day.
Any international orders should expect 2-5 days of processing based on the complexity of the order.
We process your orders directly from our in-house apothecary, and there are times where certain products are out of stock. Please check your invoice upon arrival if you are missing a product for updated information. Please contact our shipping team at firstname.lastname@example.org OR call 216.707.9137 ext. 103
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on weight.
*For local order pickups, you will receive an email notification or call once we have your order ready for pickup.
**For international orders, arrival time and cost varies based on many factors such as customs, harmonization codes, and product availability.
Shipment Confirmation and Order Tracking
You will receive an order confirmation and order tracking directly to your email, but please feel free to contact our shipping team at email@example.com OR call at 216.707.9137 ext. 103 with any questions.
INTERNATIONAL SHIPPING POLICY
In purchasing orders that are shipping out of the United States, international customers automatically agree to accept full responsibility for any lost, stolen, or damaged items being shipped internationally. Options Naturopathic Clinic will NOT refund you for any of the above circumstances or for any shipping fees paid for these items. If any customs fees are required, it is fully liable to the customer to pay any additional fees.
DAMAGES, LOST ORDERS, STOLEN ORDERS
We are only in control of handling your order safely to the mail carrier. Options Naturopathic Clinic is not liable for any products damaged, stolen or lost during shipping. If you received your order damaged OR your package is lost, please contact the shipment carrier directly to file a claim.
All sales through Options Naturopathic Clinic are final. No returns or exchanges on any products.